Data Deletion Instructions

Anyone can ask Revent Holdings, Ltd. ("Revent") to delete their personal information, free of charge and without giving a reason. This page explains how, what we delete, what we must keep, and how long it takes. Our Privacy Policy explains what we collect and why.

1. Delete your Revent account

If you have a Revent account, you can close it in Settings → Account → Delete account. Closing the account disconnects every connected platform, stops all automations, and schedules your data for deletion. You can export your content for 30 days after closure by emailing support@getrevent.com.

2. Disconnect a platform without closing your account

In Settings → Connections, disconnect any platform (Meta, Instagram, WhatsApp, TikTok, LinkedIn, Google, Eventbrite, DICE, OpenTable, TripAdvisor, Luma and others). We stop accessing it immediately and delete the data we received from it within 30 days. You can also revoke our access from inside the platform:

• Facebook and Instagram: Settings → Business integrations (Facebook) or Settings → Apps and websites (Instagram); remove Revent.
• TikTok: Settings and privacy → Security and permissions → Manage app permissions; remove Revent. For ad accounts: TikTok Ads Manager → Assets → Authorizations.
• LinkedIn: Settings → Data privacy → Permitted services; remove Revent.
• Google: myaccount.google.com/permissions; remove Revent.

When a platform notifies us that you removed Revent, we treat it as a deletion request for the data from that platform.

3. Request deletion by email

Email privacy@getrevent.com with the subject "Data deletion request" and include:

• the email address or phone number you used with Revent or with the business you interacted with;
• the business or event, if you know it (this helps us find the record; it is not required).

You can also send a plain-language deletion request by replying to any message a business sent you through Revent; you do not need a special keyword.

4. Request deletion through Meta

If you remove Revent from your Facebook or Instagram settings and choose to delete your data, Meta sends us a signed deletion request. We verify it, delete the data we hold from your Meta connection, and give Meta a confirmation code and a status URL where you can check progress.

5. How we verify a request

We confirm that the request comes from the person whose data it is, usually by sending a verification link or code to the email address or phone number on the record. We ask only for what we need to verify and complete the request.

6. What we delete

Subject to the exceptions in Section 7, we delete from our active systems:

• your account, profile, sessions and settings;
• content you created or uploaded, including posts, drafts, media, sites and templates;
• data received from platforms you connected, including conversations, audiences, insights and access tokens;
• contact, audience and customer records about you held for a business, which we delete as the business instructs or as the law or the platform's terms require;
• messages linked to you;
• attribution, click and conversion records linked to you;
• ticket delivery records linked to your email address or phone number;
• support records not needed to document the request.

Data we received from a platform is deleted, not de-identified, when the platform's terms require deletion.

7. What we keep, and why

We keep only the minimum records needed for:

• proof of consent and opt-outs, so your choice keeps working;
• security and fraud prevention, such as transaction and verification records needed to investigate incidents and defend against chargebacks, kept up to 24 months or until an open dispute closes;
• legal and financial obligations, such as ticket purchase, payment and tax records, kept 7 years;
• proof that the request was completed, including the request, verification, confirmation code and date;
• legal holds and claims, where a court order, investigation or legal claim requires preservation.

These records are restricted to those purposes and are never used for marketing. Encrypted backups age out within 35 days, and deleted data is not restored to active use.

8. How long it takes

We complete verified requests within 30 days, or sooner where the law requires. We confirm completion by email or, for requests through Meta, at the status URL Meta gave you.

9. Data held by businesses and other parties

A business you interacted with keeps its own records under its own privacy notice; we forward your request to it where it controls the data and record what was done. The business, a platform or a payment provider may hold records outside Revent that are subject to their own procedures.

10. Contact

Revent Holdings, Ltd. — Privacy

7 Sunset Lane, Miller Place, New York 11764, United States

privacy@getrevent.com